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Privacy Policy

Last Updated: January 2026

TDS Waste Solutions (“we,” “us,” or “our”) is committed to protecting the privacy and personal information of our customers, website visitors, and service inquiries. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our business, website, or services.
 

1. Information We Collect

We may collect the following types of information:

a. Personal Information

Information you voluntarily provide, including:

  • Name

  • Address (service location and/or billing address)

  • Phone number

  • Email address

  • Payment and billing information

  • Service preferences or special instructions

b. Website & Technical Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type

  • Device type

  • Pages visited and time spent on the site

  • Referral source

This information is used for website functionality, analytics, and improvement purposes only.
 

2. How We Use Your Information

We use collected information to:

  • Provide and manage trash pickup and related services

  • Communicate with you regarding service schedules, billing, and updates

  • Process payments and invoices

  • Respond to inquiries and customer support requests

  • Improve our website, services, and customer experience

  • Comply with legal, regulatory, or insurance requirements

We do not sell, rent, or trade your personal information to third parties.
 

3. Payment Processing

Payments are processed through secure third-party payment processors. TDS Waste Solutions does not store full credit card or banking information on its own servers. All payment data is handled in accordance with industry security standards.
 

4. Sharing of Information

We may share your information only in the following limited circumstances:

  • With service providers or vendors strictly necessary to operate our business (e.g., payment processors, accounting software)

  • When required by law, legal process, or government request

  • To protect the rights, property, safety, or operations of TDS Waste Solutions

All third parties are expected to maintain appropriate confidentiality and security protections.
 

5. Data Security

We take reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse. While no system is 100% secure, we strive to use commercially acceptable means to protect your data.
 

6. Data Retention

We retain personal information only for as long as necessary to:

  • Provide services

  • Maintain accurate business and financial records

  • Comply with legal and regulatory obligations

When information is no longer required, it is securely deleted or anonymized.
 

7. Your Rights and Choices

You may:

  • Request access to the personal information we have about you

  • Request corrections to inaccurate information

  • Request deletion of your information, subject to legal or contractual obligations

Requests can be made using the contact information listed below.
 

8. Children’s Privacy

Our services are not directed toward individuals under the age of 18, and we do not knowingly collect personal information from children.
 

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted on our website with the revised effective date.
 

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your personal information, please contact:

TDS Waste Solutions
Email: support@tdswastesolutions.com
Service Area: Caroline County, Hanover County, Henrico County, King William County, Essex County

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